Return & Refund Policy

Last Updated: 17.08.2026

At Urban Pick Store, we want you to have a satisfactory shopping experience.

Return Eligibility

A return may be accepted in cases such as:

• Wrong product delivered
• Product received in damaged condition
• Manufacturing defect
• Product significantly different from the description

Return eligibility may vary depending on the product.

Return Period

Customers must contact us within [7 DAYS] of delivery to request a return.

Requests received after the applicable return period may not be accepted.

Proof Required

For damaged, defective or incorrect products, customers may be required to provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Unboxing video
• Description of the issue

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or other product-specific reasons.

Product pages may contain additional return information where applicable.

Refunds

Once the returned product is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be processed to the original payment method, subject to the payment provider's processing time.

Refund Processing Time

After approval, refunds may take approximately 5–10 business days to reflect in the customer's account, depending on the payment provider or bank.

Exchange

Exchange may be provided for eligible products depending on stock availability.

Return Shipping

Where the return is due to a wrong, damaged or defective product, return shipping arrangements may be provided according to our return process.

For other eligible returns, return shipping charges may apply where permitted and will be communicated to the customer.

Important

Products must be returned in the condition required under the applicable return terms, including accessories, tags and original packaging where applicable.

Please mention your Order ID in your message.